Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We want you to be happy with your purchase! While stock items are eligible for returns, customized or personalized products are made just for you and typically can’t be returned. However, if there’s an issue with your order—like a mistake or something not as requested—we’ll make it right.
Additional non-returnable items:
- Contact us and we will work with our customers to make it right.
- Customized and personalized items
- Items past 30 days
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery must be contacted. We can help you.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
To return your product, please contact us at customerservice@formtechnologyco.com and we will send you a shipping label to return your product to us
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at customerservice@formtechnologyco.com for questions related to refunds and returns.
